Who We Are
Our website address is: http://truona.com.
Thank you for visiting Zapxdigital. At ZapX, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund Policy carefully before making a purchase.
Refund and Returns Policy of ZapX
1. Eligibility for Refunds
We offer refunds under the following conditions:
The item was received in a damaged or defective condition.
The product delivered was incorrect (wrong size, variant, or model).
You did not receive your order within the estimated delivery timeframe.
The product is unused, unopened, and in its original packaging with tags intact.
Non-Refundable Items:
Digital products or downloadable content.
Gift cards or promotional items.
Customized or personalized products.
Items purchased during a clearance or final sale.
2. Refund Process
To request a refund, follow these steps:
Contact Us at info@truona.com within 7 days of receiving your order.
Provide your order number, reason for the refund request, and clear images of the product (if applicable).
Our team will review your request and respond within 3-5 business days.
If approved, refunds will be processed within 7-10 business days to your original payment method.
3. Return Requirements (If Applicable)
In some cases, we may request the product to be returned before issuing a refund:
Return shipping instructions will be provided via email.
Customers may be responsible for return shipping costs unless the product was defective or incorrect.
Once the returned item is received and inspected, we will issue the refund.
4. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account again.
Contact your credit card provider as processing times vary.
If the issue persists, email us at info@truona.com for assistance.
5. Cancellations
Orders can be cancelled within 12 hours of purchase for a full refund.
If the order has already been processed or shipped, cancellation is not possible.
6. Exchanges
We do not offer direct exchanges. If you need a different product, return the original item (if eligible) and place a new order.
7. Contact Us
For any refund-related queries, reach out to us at:
ZapX Digital
Email: info@truona.com
By making a purchase on truona.com, you agree to this Refund Policy.